At Rini Trails, your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to help. Please read our return and refund terms carefully.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order. To be eligible:

  • Items must be unused, unworn, and in their original packaging

  • Items must be in the same condition as received

  • Proof of purchase (such as your order confirmation) must be provided

How to Request a Return

To initiate a return, please contact us at [email protected] within 7 days of delivery. Include:

  • Your order number

  • Reason for the return

  • Photos of the item, if damaged or incorrect

Our customer service team will respond within 24–48 hours with return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days

  • Refunds are issued via bank transfer or store credit, depending on your preference

  • Cash refunds are not available due to our Cash on Delivery model

Exchanges

If you’d like to exchange an item for a different size or color, please mention this in your return request email. We will confirm availability and guide you through the process.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with supporting photos. We will prioritize replacements or process a refund at no extra cost to you.

Late or Missing Refunds

If you haven’t received a refund after 7 business days of approval, please contact us at [email protected]